Make it easier for students to know where to go for help and how to get answers quickly.
Create a clear, centralised guide showing how to contact the SU for different issues (advice, events, academic reps, wellbeing), and simplify existing webpages so students are not sent in circles between services.
Timeline
01/09/2025 Submitted
01/09/2025 Allocated to President. Due date: 31/08/2026. Start date: 01/09/2025.
15/09/2025 Review current SU and university contact routes and common student queries
01/10/2025 Draft simplified “How to get help” guide and updated web structure
15/10/2025 Publish updated guide and update key SU pages
01/11/2025 Promote guide through SU channels and induction materials
01/12/2025 Student feedback review and small adjustments completed
01/01/2026 Marked as complete: communication routes simplified and live in use